Failed Payment Recovery Sequence
A done-for-you fitness and wellness automation built for the Billing Coordinator, connecting Twilio, Mailchimp, and Stripe so the work below happens on its own.
What this automation does, step by step
A declined membership payment automatically triggers a retry along with a notification to the member with a direct link to update their card, before the account is suspended, instead of the billing coordinator manually chasing down every failed charge and calling members whose cards simply expired.
Most failed payments recover on their own once the member gets a clear, easy way to fix it, and the billing coordinator's time goes toward the small number of accounts that genuinely need a personal follow-up instead of every single declined charge in the batch.
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without a system in place, a billing coordinator has to manually chase down updates, send reminders one by one, and hope nothing falls through the cracks. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Invoices generated the moment a job or milestone completes
- Polite, escalating payment reminders that run on schedule
- Failed payment recovery for subscriptions and memberships
- Expense, commission, and reconciliation work handled automatically
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