Class Booking Reminder System
A done-for-you fitness and wellness automation built for the Studio Manager, connecting Twilio and Mailchimp so the work below happens on its own.
What this automation does, step by step
Every member who books a class automatically receives a reminder text 24 hours before the session and a second reminder 2 hours out, each one including the studio's cancellation cutoff so members know exactly how much time they have to free up their spot for someone else.
Members who cancel after the cutoff are automatically flagged for the studio's late-cancel policy instead of the front desk having to track it manually.
Classes that used to run with 3 or 4 empty seats from last-minute no-shows fill back up because the waitlist gets notified the second a spot opens, keeping instructor-to-student ratios where they should be.
- Studio management software (e.g., Mindbody or Glofox)
- Zapier or Make.com
- Twilio (SMS reminders)
- Mailchimp (email reminder backup)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left to a person, this means a studio manager re-enters the same data more than once, double-checks it by hand, and still occasionally misses something.
With this automation
- Multi-touch reminders that measurably reduce no-shows
- Waitlists that backfill cancellations automatically
- Self-scheduling with instant confirmations
- Dispatch and on-my-way updates sent to the right people
Often built alongside this one
Class Waitlist & Auto-Fill Booking System
When a class reaches capacity, additional sign-ups automatically land on the waitlist and receive a confirmation with their position.
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