Appointment Booking, Intake & Rebooking System
A done-for-you fitness and wellness automation built for the Massage Therapist, connecting Twilio and Jotform so the work below happens on its own.
What this automation does, step by step
New clients complete a digital health intake form as part of the online booking process, so the therapist has a complete picture of the client's concerns and contraindications before they walk in.
Immediately after each session, the client receives an automated follow-up text asking how they feel and including a one-tap rebooking link for their next appointment at their preferred interval.
Clients who haven't rebooked within 30 days receive a gentle reminder, keeping the appointment book full without the therapist making phone calls between sessions.
- Booking software (e.g., Jane App, Square Appointments, or Vagaro)
- Jotform (health intake form)
- Zapier or Make.com
- Twilio (post-session rebooking SMS)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
The manual version of this puts the entire workload on a massage therapist, who has to juggle phone calls, emails, and spreadsheets just to keep things moving.
With this automation
- Multi-touch reminders that measurably reduce no-shows
- Waitlists that backfill cancellations automatically
- Self-scheduling with instant confirmations
- Dispatch and on-my-way updates sent to the right people
Often built alongside this one
Class Waitlist & Auto-Fill Booking System
When a class reaches capacity, additional sign-ups automatically land on the waitlist and receive a confirmation with their position.
Class Booking Reminder System
Every member who books a class automatically receives a reminder text 24 hours before the session and a second reminder 2 hours out, each one…
Class & Appointment Booking Reminder Sequence
Members automatically receive a reminder 24 hours and again 2 hours before a booked class or appointment, reducing the empty spots caused by simple…
Waitlist Auto-Promotion System
When a spot opens up in a fully booked class due to a cancellation, the next person on the waitlist is automatically notified and booked into the…
Post-Appointment Review & Rebooking Prompt
After a salon or spa appointment, the client automatically receives a review request along with a "book your next visit" link timed to the typical…
Instructor/Stylist Schedule Change Alert
If an instructor or stylist's schedule changes, every client with a booking on that schedule is automatically notified with options to rebook…