Missed Call Instant Text-Back System
A done-for-you automotive automation built for the BDC Representative, connecting Twilio and Calendly so the work below happens on its own.
What this automation does, step by step
Any inbound call to sales or service that goes unanswered automatically triggers a text to the caller within seconds, apologizing for missing them and offering a direct scheduling link, so a service inquiry or sales lead doesn't simply hang up and call the next dealership on the list.
The BDC representative gets a same-day report of every missed call and whether it converted into a booked appointment, giving hard visibility into a category of lost business that used to disappear without a trace the moment the phone stopped ringing.
- DMS (e.g., CDK Global or RouteOne)
- Zapier or Make.com
- Twilio (immediate lead text)
- Calendly (test drive scheduling)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Left unautomated, a bdc representative spends hours on the parts of this job that don't require judgment: copying data, sending reminders, and tracking status by hand.
With this automation
- Instant first response by text and email on every new inquiry
- Follow-up cadences that stop the moment a lead replies
- Stalled-deal alerts before a pipeline quietly goes cold
- Clean CRM records without manual data entry
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