Extended Test Drive Return Reminder
A done-for-you automotive automation built for the Sales Consultant, connecting Twilio so the work below happens on its own.
What this automation does, step by step
Customers given an extended, overnight test drive vehicle automatically receive a return reminder before the loaner is due back at the dealership, instead of the sales consultant relying on the customer to remember an appointment time given verbally a full day earlier.
Extended test drives are a powerful sales tool precisely because customers get to live with a vehicle before deciding, and a simple automatic reminder keeps that valuable inventory cycling back on schedule instead of quietly running late and cutting into the next customer's chance to try the same vehicle.
- DMS (e.g., CDK Global or RouteOne)
- Zapier or Make.com
- Twilio (immediate lead text)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Without automation, this falls entirely on a sales consultant, who has to track every step by hand across emails, spreadsheets, and sticky notes.
With this automation
- Multi-touch reminders that measurably reduce no-shows
- Waitlists that backfill cancellations automatically
- Self-scheduling with instant confirmations
- Dispatch and on-my-way updates sent to the right people
Often built alongside this one
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