First 30 Days Engagement Tracker
A done-for-you fitness and wellness automation built for the Onboarding Coordinator, connecting Twilio and Google Sheets so the work below happens on its own.
What this automation does, step by step
The automation tracks a new member's check-in frequency during their critical first 30 days and automatically triggers extra outreach if engagement is low, since early inactivity is one of the strongest predictors of an eventual cancellation.
The onboarding coordinator gets a live list of new members trending toward disengagement while there's still real time to intervene, and catching a slow start in week two instead of discovering it in month three's cancellation report saves memberships that would otherwise quietly lapse without anyone noticing until it's too late.
- Gym management software (e.g., Mindbody or Glofox)
- Zapier or Make.com
- Twilio (SMS re-engagement)
- Google Sheets (progress tracking dashboard)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Handled by hand, an onboarding coordinator spends time each day re-checking the same information across disconnected tools instead of doing higher-value work. Over a month, those small manual steps add up to a significant amount of lost time.
With this automation
- Daily and weekly digests delivered automatically
- Threshold alerts when a key number moves
- Dashboards fed directly from your systems
- Client and owner reports assembled without copy and paste
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