Automated Shipping Status Notifications
A done-for-you e-commerce and retail automation built for the Customer Experience Manager, connecting Twilio so the work below happens on its own.
What this automation does, step by step
As a package moves through fulfillment, this automation watches the carrier tracking feed and fires an SMS at each real milestone: order shipped, out for delivery, and delivered, instead of a single "your order shipped" email that leaves the customer checking a tracking page manually for the next week.
If a package sits without a scan update for more than 48 hours, the customer automatically receives a heads-up message rather than discovering the delay themselves.
The result is a steady drop in "where is my order" support tickets and a delivery experience that feels proactive instead of silent.
- Shopify or WooCommerce
- Shipping carrier API or AfterShip
- Zapier or Make.com
- Twilio (SMS milestone alerts)
Using different software? We build around what you already have, so you never have to switch tools to automate.
The manual way vs. the automated way
Without automation
Done by hand, this depends entirely on a customer experience manager remembering to check in, update records, and follow up, with no safety net if something slips. It rarely feels urgent in the moment, but it adds up fast.
With this automation
- Status updates triggered by real milestones in your systems
- Support requests routed to the right owner with full context
- Escalations when a response deadline is about to slip
- Fewer inbound status calls for your front desk
Often built alongside this one
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